Privacy Policy
Your privacy is important to us. This policy explains how AURELIA Natural Wellness Boutique collects, uses, and protects your personal information.
1. Introduction
AURELIA Natural Wellness Boutique s.r.o. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aurelia-wellness-boutique.com and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
2. Information We Collect
Personal Data
- Name and contact information
- Email address
- Phone number
- Shipping and billing addresses
- Payment information
Technical Data
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support. We also automatically collect certain information about your device when you visit our Site.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Business Operations
- • Process and fulfill your orders
- • Manage your account and preferences
- • Provide customer support
- • Send order confirmations and updates
- • Handle returns and exchanges
Marketing & Communication
- • Send promotional emails (with consent)
- • Personalize your shopping experience
- • Recommend products you may like
- • Conduct market research and analytics
- • Improve our products and services
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: where we need to perform the contract we are about to enter into or have entered into with you, where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests, and where we need to comply with a legal obligation.
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information in the following situations:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers have access to personal information only to perform these tasks on our behalf and are obligated to protect your information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to comply with legal processes, protect our rights, or ensure the safety and security of our users and the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. The security measures we use include:
Encryption
SSL/TLS encryption for data transmission
Access Control
Limited access to authorized personnel only
Regular Backups
Secure data storage and backup systems
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide you with the ability to exercise them:
Right to Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can request correction of any inaccurate or incomplete personal information.
Right to Erasure
You can request deletion of your personal information under certain circumstances.
Right to Data Portability
You can request transfer of your personal information to another service provider.
Right to Object
You can object to processing of your personal information for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Cookies are small files stored on your device that help us provide and improve our services.
Types of Cookies We Use
Essential Cookies
Required for the website to function properly, including security and network management.
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous information.
Marketing Cookies
Used to deliver personalized advertisements and track campaign performance.
Preference Cookies
Remember your settings and preferences to provide a personalized experience.
You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our cookie practices, please refer to our Cookie Policy.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers are carried out in accordance with applicable data protection laws and implement appropriate safeguards to protect your personal information.
Note: For users in the European Union, we ensure that all international transfers of personal data comply with GDPR requirements and are based on adequate safeguards such as Standard Contractual Clauses or other approved mechanisms.
9. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of information and the purposes for which we collected it.
Account Information
Retained while your account is active and for 3 years after account closure for legal and business purposes.
Order Information
Retained for 7 years to comply with tax and accounting regulations and to handle warranty claims.
Marketing Data
Retained until you unsubscribe or for a maximum of 2 years, whichever comes first.
Website Analytics
Anonymous analytics data may be retained for up to 26 months for service improvement purposes.
11. Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not owned or controlled by AURELIA Natural Wellness Boutique. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices.
Recommendation: We encourage you to review the privacy policies of any third-party services you access through our website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this Privacy Policy
- Notify users of significant changes via email or prominent notice on our website
- Obtain your consent for material changes where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
AURELIA Natural Wellness Boutique s.r.o.
Business Hours
For privacy-related inquiries, we typically respond within 2-3 business days.
Your Privacy Matters to Us
At AURELIA Natural Wellness Boutique, we are committed to transparency and protecting your personal information. If you have any concerns about how we handle your data, please don't hesitate to contact us.